They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software. On average, desk support technicians earn a lower salary than help desk engineers. Interestingly enough, desk support technicians earn the most pay in the technology industry with an average salary of $50,316. Whereas help desk engineers have higher pay in the finance industry, with an average salary of $67,498.
- Imagine you have just been hired by Simco Financial Services, Inc., to join their Help Desk team.
- While some skills are required in each professionacirc;euro;trade;s responsibilities, there are some differences to note.
- This is not an easy process but you can get there with years of experience and lots of knowledge.
- Modern courses and learning activities in state-of-the-art technologies prepare you for your new career.
- Help desk technicians frequently find themselves collaborating with other IT professionals to solve end user issues.
- More than anyone else, a help desk technician has the power to give employees across all departments a positive view of IT since they are usually the first IT pro that an employee encounters.
- Knowing this gives the help desk technician a gauge for how critical the end user’s problem is.
- As a help desk tech, you are on the other end of that ticket, and you are answering the phone.
Imagine you are employed by Simco Technologies, Inc., a small software development company. A new client of your company has commissioned a project to create a private social media app. The VPN is designed to protect one’s system and network from being compromised.
What is the Pay by Experience Level for Help Desk Engineers?
They communicate with clients, identify problems, and provide effective and user-friendly solutions over phone, email, chat, and ticketing systems. If you’re ready to start your career as a service desk analyst and you already have a relevant degree, a certification such as Google IT Support Professional Certificate will verify your skills and boost your resume. If you don’t have a degree, take some time and do some research to find a program that suits you. Help Desk Engineers provide technical help to non-IT computer users. They may work with the users in person or remotely by phone or video.
A strong start on the help desk can set individuals up for a successful career in IT. The help desk technician is the first stop for almost anyone that is having trouble with their IT assets, printers, laptops, desktops, email, passwords, printers, printers, printers (ok, you get the gist). In most organizations, when there is an issue with an employee’s IT, they are either going to open a help desk ticket through their web interface or they are going to pick up a phone and call the help desk. As a help desk tech, you are on the other end of that ticket, and you are answering the phone. Like a first responder in an emergency (hey, email is an emergency!) the help desk technician is tasked with triaging the issue. If the issue involves a user needing a copy of their Exchange .pst file, you will send the ticket to the Exchange Admin queue.
How to Become a Help Desk Technician
Information engineers assist end-users in resolving network issues, identifying the source of inconsistencies, and create resolution reports for reference to avoid reoccurrence. They also design new network systems according to business needs and client specifications, running multiple diagnostic tests to ensure effectiveness before the release of final deliverables. An information engineer should have excellent technical skills, as well as a strong command of programming languages and system codes.
Service desk analyst openings are expected to increase by 6 percent in this decade, a rate on par with the national average . In this article, we’ll go over what a service desk analyst does, the skills you’ll need in the role, and ways to get started. Teeple emphasizes the importance of knowing how to support your team and your employer as you advance up the IT ladder—a skill that’s honed to perfection working as a help desk technician.
How do Help Desk Engineers Rate Their Jobs?
For example, IBM offers a Technical Support Professional Certificate that you can use to gain vital IT skills and experience. Additionally, those who complete this certification course receive an IBM digital badge and access to exclusive job placement resources. You may already have some qualifications to become a help desk technician today. For example, if you’ve worked in customer service before then you have a solid foundation, but you may need to build your technical skill set. They really helped me navigate my career change into software development.
An average information engineer eans a higher salary compared to the average salary of help desk engineers. The difference in salaries amounts to information engineers earning a $52,559 higher average salary than help desk engineers. Absolutely amazing program I highly recommend it for all people aiming to improve their quality of life, they are incredibly flexible, hands on, and provide phenomenal service!
On the other hand, senior infrastructure engineers use skills like cloud, aws, azure, and powershell on their resumes. While similarities exist, there are also some differences between help desk engineers help desk engineer and desktop support specialist. Level one is an entry-level position and involves troubleshooting simple questions and escalating anything more advanced to level two in the case of a service desk analyst.